Privacy Policy

Who is responsible for your data?

TON Corporation (“TonTV”, “we”) decides why and how your personal data is used. For anything about your data, write to support@tontv.io. Company details are on the Company & Support page.

This policy covers the TonTV Mini App, the TonTV Telegram bot and our website tontv.io.

TonTV runs inside Telegram. Telegram looks after your Telegram account, your messages and its own data under Telegram's Privacy Policy. This page explains what TonTV receives and does.

What do we collect, and why?

When you use the app and bot

• Your Telegram profile: your Telegram user ID, first and last name, username, language and a link to your profile photo if you have one. Telegram passes these to us when you open or start TonTV. We use them to create and run your account, show your name and photo, give support and stop abuse.
• Your country or market: worked out from your network location when you sign in, or chosen by you. We use it to show the right catalogue, apply local rules and show age notices.
• What you watch: titles, episodes, watch progress, completed episodes, likes, comments and ratings. We use them to play your videos, let you resume, make suggestions and run rewards and referrals.
• TP and rewards: TP you earn, spend or have on hold, TONX conversion requests, referrals and the rewards you receive. We use them to run TP, rewards and referrals and to check for fraud.
• Ads: which ad was shown, whether it was watched, the result from the ad partner and the reward result. We use them to show ads, check and give rewards, report results to advertisers and check for fraud.
• Device and usage information: a random device ID, app version, when sessions start and end, how long they last, videos watched, ad and error events, TP earned, onboarding steps, swipes, comments sent, and the link or code you arrived with. We use them to keep TonTV working and to improve it.
• Purchases: the VIP plan, payment status, Telegram payment and order IDs, the amount, the date and any refund. We use them to give you VIP, handle renewals and refunds, keep accounts and settle disputes.
• Identity verification, only if a feature asks for it (for example backing a funding campaign): your legal name, date of birth, nationality, ID document type and number, and photos of your ID and of yourself. We use them to check who you are, as the feature and the law require.
• Delivery details (name, phone, address), only if you order physical goods when the Market opens orders.
• Wallet address, only if you connect a TON wallet to ask for a TP to TONX conversion.
• Support messages and anything you attach, so we can answer you.

When you use our website

• Contact forms: name, email, organisation and message, so we can reply.
• Website analytics, and a signal when you tap to open the TonTV bot from the site, so we can improve the site. Website analytics can record page visits, interactions and browser or device information. These records are not necessarily anonymous.
• Early-access bot: if you pressed Start in our early-access bot, your Telegram ID and public profile name, and whether you joined our official channel.

We do not ask for your Telegram password or login code, your contacts, your phone number from Telegram or your precise location. We never receive or store your card number, and we do not sell your personal data.

We use your data because it is needed to give you the service you asked for, because the law requires it, to protect TonTV and its viewers from fraud and abuse, to improve the service, and, where the law requires it, because you agreed.

Ads and analytics partners

Free viewing shows TonTV's own ads and, when switched on, ads from partners such as Adsgram. To show an ad and check that you watched it, an ad partner may receive technical information from your device (such as your IP address and device type) and an identifier such as your Telegram user ID or a random device ID. See the partner's own privacy policy for how it handles data.

We don't send ad partners your name, phone number or payment details. Advertisers get only combined results, such as views and completed views, never who you are. More in Ads & Tracking.

Who do we share your data with?

• Telegram, which hosts the app and handles Stars payments.
• Cloud, hosting and video-delivery providers that store and deliver our service.
• Ad partners (for example Adsgram), as described above.
• Website tools for email delivery and analytics, and spreadsheet tools we use for early-access lists.
• Advisers and auditors, and authorities when the law requires it or to protect rights and safety.
• A new owner, if TonTV's business is ever transferred. We will tell you first.

When a company handles data for us, we require it to protect the data and to use it only for our purposes.

Is my data sent to other countries?

Yes, it can be. TonTV serves viewers in Korea, Vietnam and elsewhere, and our providers (including Telegram, hosting and ad partners) work in other countries. Your data may be handled outside the country where you live. Where the law asks for extra steps, notice or consent for this, we take them.

How long do we keep your data?

• Account and activity data: while your account is open. We delete it when you ask us to, unless we must keep some of it (see below).
• Payment, refund and accounting records: as long as tax and business law requires. In Korea this is usually 5 years.
• Rewards and anti-fraud records: only as long as we need them to spot fraud and settle disputes.
• Website contact details: as long as needed to reply to you.

Telegram's rules also require us to delete user data when you ask and when we no longer need it. We do.

What are your rights?

Under the law that applies to you (in Korea the Personal Information Protection Act, in Vietnam the personal data protection law and its rules), you can:

• ask how we use your data;
• see your data and get a copy;
• correct it;
• delete it;
• limit or object to how we use it;
• take back your consent (this doesn't undo what already happened);
• complain to the regulator.

If you are under the legal age, a parent or guardian can use these rights for you. Where you live, local law may give you more rights, and we follow it.

To use a right, write to support@tontv.io or use Delete Your Data. Tell us your Telegram username and what you want. We aim to reply within 2 business days and handle your request without undue delay, within any deadline the law where you live sets. If a legal exception or extra time applies, we'll explain why.

To complain to a regulator: in Korea, the Personal Information Protection Commission (PIPC) and the KISA privacy call centre (118). In Vietnam, the authority for personal data protection, currently the Ministry of Public Security (A05).

Children

TonTV is for viewers aged at least 14 in Korea and at least 16 in Vietnam and elsewhere, or older where local law says so. We don't knowingly collect data from younger children without a parent's or guardian's permission. If you think a child has given us data, tell us at support@tontv.io and we will delete it.

How do we keep your data safe?

We use access controls, encrypted connections, logging, and limits on which staff can reach payment and administrator tools. No system is perfectly secure. If a breach affects you, we will tell you and the authorities as the law requires.

Cookies and local storage

The Mini App uses your device's storage to keep you signed in, remember your settings and keep a random device ID. The website uses a small number of cookies and local storage for your language choice and for analytics. Website analytics can record page visits, interactions and browser or device information. These records are not necessarily anonymous. Our PostHog analytics does not start when your browser sends “Do Not Track”. More in Ads & Tracking.

Marketing messages

We don't send promotional messages unless you agreed or the law allows it. You can stop them at any time by blocking or stopping the bot.

Changes to this policy

We will post changes here. For material changes, we will tell you in the app at least 30 days before they take effect.

Contact

TON Corporation · support@tontv.io. We aim to reply within 2 business days. More company details are on Company & Support.